Boot Camp for Directors, Executives and Administrators

Session 1:- Harassment, Bullying, Gossip and Disruptive Behavior: A Manager's Guide on How to Detox and Neutralize a Negative Workplace

Pre-Recorded Webinar

This resource loaded, fast paced webinar will show you how to get ahead of and neutralize all forms of negative, bad, destructive behavior, and put a system in place to ensure it does not re-occur. This starts with an understanding that it has to be a policy of Zero Tolerance, followed by immediate workplace reprimands and coaching on what is acceptable behavior. The destructive effects of blaming others, griping, pessimism and of always passing the buck has to be stopped. In this session, you will learn to keep emotional control and to tame that disruptive and destructive behavior you must deal with.

Whatever happened to respect and caring by and for everyone? When you have rude, indifferent, emotionally troubled, over-worked and dis-engaged employees, they will do more harm to your business and employee productivity than you can afford. Caution: A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. Who is to blame? A lot of time, the cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect of them. Is it you or is it them that is the problem? When you fully exercise your position power, you will dramatically improve the strained relationship and drive up their personal power. Respect comes from knowing the person and this session is how to find out what matters, drives and engages them. When you have a language of caring, you create respect. This session is how to change the viewing of this person and their behavior to move them to be solution orientated. Respect drives up trust, engagement and creativity.

Webinar Objectives

Whatever you call it, bullying, harassment, and gossip, - it all matters to you if you have:-

  • Bad attitudes,
  • Jealousy
  • Disruptive behavior

The above sabotages your organization’s:-

  • Teamwork
  • Employee morale
  • Lowers self-esteem
  • Reduces productivity
  • Undermines your reputation in the community.

When toxic behavior infects a department, managers may be tempted to ignore it or give in, the wrong thing to do, but tolerating it is not a solution!

Webinar Agenda

You will learn:

  • How managers inadvertently reward negative and destructive behaviours
  • The steps you need to act on in order to keep total control of the situation
  • The four types of problem employees there can be that lead to bigger problems
  • How to turn around the gossip, gab and the grapevine to create more empowered employees.
  • How to tell when someone is lying to you and how to confront them on it.
  • When to focus on the behaviour you see and not the attitude behind it.
  • How to identify all the forms of bullying there are that you need to control.
  • How to stop the rumour mill before it gets started with a policy of transparency
  • Why people want to ‘push your buttons’ by their off-side or inappropriate comments
  • How to control the unwritten rules of the office that becomes the negative culture to discipline
  • How to adopt great techniques to use when employees blame others or deny responsibility

Webinar Highlights

At the conclusion of the webinar,

There will be 4 self-tests/assessments that are guaranteed to improve:-

  • Engagement
  • Loyalty
  • Retention
  • Empowerment
  • Leadership skills
  • Coaching abilities.

The presenter also offers a number of complimentary resources that are perfect for those in health care, as well as serious recommend readings and action steps.

Session 2:- Disruptive and Difficult Employees: How to turn them around or turn them out?

Pre-Recorded Webinar

Difficult people--they are everywhere.  Perhaps it’s a co-worker, a subordinate, a customer, your boss, or even a neighbor.  Regardless of their role in life, these chronically frustrating folks waste your time, cost you money and make your life miserable.  You may wish they would just go away.  The reality is that Stressful People are here to stay. In this up-beat, informative webinar, you’ll learn how to deal with them in a way that’s a win-win for both of you.

Webinar Objectives

  • Identify the three key diagnostic indicators of stressful people
  • Work with the four most common types of stressful people
  • Establish interpersonal contracts to prevent problems
  • Stand up for yourself without becoming overly aggressive
  • Keep a positive, healthy mental attitude
  • Use the magic power of “Other Focus” to bring out the best in them
  • Overcome differences of opinion within your team to achieve win/win outcomes.

Webinar Agenda

  • Intro
  • Exercise that helps participants identify where they should focus their efforts.
  • Review of 3 principles of operant conditioning
  • Review of the single most important driver of behavior
  • Reminder to focus on behavior.
  • Review of the 4 types of difficult behavior with tools to deal with them.
  • Review & wrap up.

Webinar Highlights

  • Keep a positive, healthy mental attitude.
  • Use the magic power of “Other Focus” to bring out the best in them.
  • Overcome differences of opinion within your team to achieve win/win outcomes.
  • Increase your ICSR (Internal Customer Satisfaction Rating).
  • Play positive politics to get your ideas taken seriously and your projects completed successfully.
  • Adapt your working style to mesh with others.
  •  Identify and celebrate the strengths of others to achieve greater results.
  • How to create enthusiastic and engaged employees
Complimentary Resources:
  • Absolute Honesty: Building A Corporate Culture That Values Straight Talk and Rewards Integrity. By: Larry Johnson & Bob Phillips, AMACOM Books/Harper Collins, New York, 2003
  • Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind, December 6, 2016 by Amy Cooper Hakim (Author), Muriel Solomon
  • Dealing with People You Can't Stand, Fourth Edition: How to Bring Out the Best in People at Their Worst Paperback – March 26, 2024 by Rick Brinkman and Rick Kirschner 
  • Setting Boundaries with Difficult People: Six Steps to SANITY for Challenging Relationships Paperback – October 1, 2011 by Allison Bottke and Karol Ladd 

Session 3:- Employee Engagement, Empowerment and Motivation in Challenging Times: More Important Than Ever Coming Out of the Pandemic Crises

Pre-Recorded Webinar

The pandemic threw everyone for a loop and in many cases, a very significant financial loss and for many, a large customer lose. There was no plan to get into this change, and there was no plan for coming out of it. This will help you adjust to the new normal, the ab normal. Business moves at the speed of trust – this is how to get there. 

For organizations that laid off or furloughed people, there will be a trust and engagement issue when they come back. There may even be a labor shortage in some industries, and that will drag down your company’s growth, performance, and profitability. Employees are ready to leave to find a more suitable job with better pay, benefits and promotional opportunities and less risk. Solidify your business customer care reputation by having engaged, enthusiastic employees. Current and future labour shortages will continue to drag down your company’s growth, performance and profitability.

This is your opportunity to learn the key to retaining employees and accelerating the productivity of your talent. This webinar shows you how to define and set an exciting workplace destination and define leadership attributes that focus on the importance of trust at all levels, the power of excellence, understanding how to lead and develop employees, and how to initiate creativity and continuous improvement to that will drive up customer loyalty and sales. 

In this webinar, you will learn the two main causes of employee turnover and how to remedy it, and how to adapt the leadership characteristics of successful business leaders and coaches. When you to apply the measurement tools that are available to leadership to help drive performance in a win-win manner, you will create enthusiastic, engaged employees. 

Webinar Objectives

  • Be introduced to the most essential strategies coming out of the lockdown that engages, empowers and motivates employees 
  • Implement the 5 fundamental qualities of leadership that inspire and engage your talent 
  • Understand what really motivates employees, how to find out and support them  
  • Model what sets exceptional leaders apart from poor performers 
  • Be aware of the 5 crushing management mistakes that stop engagement  
  • Learn the three questions to stop your good talent from leaving 
  • Adopt the ‘5 Questions Survey’ to identify the productivity knowledge gaps in your leadership team 
  • Identify the five levels of engagement – where do you and your employees stack up? 
  • Explore the 4 Imperative to K.E.E.P. your employees and grow their capabilities 
    - Review two self-tests on loyalty and retention, and one on how to coach and be coached 
  • Review two self-tests on loyalty and retention,  
  • Use the resource that shows you how to coach and be coached 
  • Implement the one page “know all about your employee” form 

Webinar Highlights

  • Learn the key to retain employees specially post in this covid scenario
  • Learn how to accelerate the productivity of your talent
  • Learn leadership attributes that focus on the importance of trust at all levels
  • How to initiate creativity
  • How to control employee turnover
  • How to create enthusiastic and engaged employees
Complimentary Resources:

Complimentary Resources provided at Completion of the Webinar, if requested:

  • Free PDF version of E-Book: Why Trust Me? Making Trust Your Competitive Edge
  • Self-Test: Rating Your Soft Skill Leadership Attributes (employee loyalty focus)
  • Self-Test: Confidential Leadership Empowerment Survey  (employee retention focus)
  • COACH – Coaching Skills Self-Assessment (how to coach, empower, be coached)
  • My L.I.S.T. – how to get to know the driving/ motivation side of an employee
  • E-book: Keep Your Nurses and Healthcare Professionals for life (for healthcare professionals)
  • Registration to the HCAHPS Breakthrough Leadership Webinar Series (health care only)
  • A link to all the complimentary resources on the Bruce Lee web site
  • Complimentary 30 minute coaching call on an issue related to this topic

Session 4:- How to Give Corrective Feedback: The CARE Model – Eliminating Negative Behavior by Focusing on Accountability

Live Webinar - December - 13 - 2023

In today’s demanding business climate that has an accelerated focus on treating workers right, it is so important to engage their issues with timely action, tact, and communication skills that leaves nothing to chance in corrective measures, for any and all negative situation you encounter.

What is the issue you are challenged with? Uncontrolled negativity in the workplace, offensive language, constant and undeserved criticism, personal hygiene, inappropriate clothing, religion or political opinions, tardiness, poor work performance, negative behaviour and people who are oblivious to the impact and effect on fellow employees or customers – or just don’t care to know?

Conflict that produces complaints, and complaints handled poorly that generate conflict, is unhealthy, destroys productivity, and creates an unpredictable environment.

While you can’t be fully prepared for every bad situation you will be confronted with, this webinar will provide you the tools you need to be able to approach it with a corrective action plan in place.  This is about using the right language, words and habits that will teach you how you can resolve any issue.

C.A.R.E.-ing is: being appreciative, presence, acknowledging feelings, projecting positive intent, avoiding assumptions, being compassionate and focused.

This fast paced, value loaded webinar is perfect for anyone who wants to stretch and develop themselves into a more effective leader where trust, integrity, engagement, and productivity flourishes. 

This value packed webinar provides you the must know strategies for improving difficult workplace and personal relationships. You will move from blame, to self-awareness, critical thinking, and problem -solving action steps.

An effective leader / supervisor / manager, knows how to handle conflict and how to get the person to say yes to your request to change their behaviour.

We are all familiar with the “Sandwich” model of giving negative feedback – slice of something positive, then the constructive criticism/negative feedback, followed by a slice of something positive. There is so much more to being effective than this one idea. Register and collect them all. 

As a bonus, don’t miss out on receiving the 3 self-tests that guarantee you the skills to empower, engage and inspire employees for long term loyalty to you, retention for your organization, and how to coach for engagement.

Webinar Objectives

  • How to identify when you start to lose control
  • The ‘Snowball Effect’ of uncontrolled negative people
  • Why you need to develop communication/interpersonal skills
  • How to read and understand body language
  • What creates workplace dysfunction and how to correct it
  • Identify negative workplace performance measures
  • What good communication creates – and is vital to the workplace
  • Leadership styles that create trust
  • 3 Core Strategies in Relationship Development
  • 8 Vital Communication Principles
  • Top 10 Measures and Solutions for CARE-ing

Webinar Highlights

  • As a Leader know the tools you need to use to confront every bad situation at workplace
  • As a Leader know how to flourish trust, integrity, engagement, and productivity at workplace
  • How to get moved from blame to self-awareness, critical thinking, and problem -solving action steps
  • Learn something more than the ‘Sandwich’ model of giving negative feedback
  • Bonus - 3 self-tests that guarantee you the skills to empower, engage and inspire employees for long term:
    • Loyalty to you
    • Retention for your organization
    • How to coach for engagement
Complimentary Resources:

Complimentary Resources provided at Completion of the Webinar, if requested:

  • Free PDF version of E-Book: Why Trust Me? Making Trust Your Competitive Edge
  • Self-Test: Rating Your Soft Skill Leadership Attributes (employee loyalty focus)
  • Self-Test: Confidential Leadership Empowerment Survey  (employee retention focus)
  • COACH – Coaching Skills Self-Assessment (how to coach, empower, be coached)
  • My L.I.S.T. – how to get to know the driving/ motivation side of an employee
  • E-book: Keep Your Nurses and Healthcare Professionals for life (for healthcare professionals)
  • Registration to the HCAHPS Breakthrough Leadership Webinar Series (health care only)
  • A link to all the complimentary resources on the Bruce Lee web site
  • Complimentary 30 minute coaching call on an issue related to this topic

Who Should Attend

Everyone involved in improving the customer experience. This will include:

  • CEO
  • CIO
  • CFO
  • Vice President
  • HR Professionals
  • Human Resource Directors
  • Customer Service Supervisors
  • Managers
  • New to Mid-Level Executives
  • Supervisors
  • Decision Making personnel to lead and motivate others
  • Prospecting Leaders