
This resource loaded, fast paced webinar will show you how to get ahead of and neutralize all forms of negative, bad, destructive behavior, and put a system in place to ensure it does not re-occur. This starts with an understanding that it has to be a policy of Zero Tolerance, followed by immediate workplace reprimands and coaching on what is acceptable behavior. The destructive effects of blaming others, griping, pessimism and of always passing the buck has to be stopped. In this session, you will learn to keep emotional control and to tame that disruptive and destructive behavior you must deal with.
Whatever happened to respect and caring by and for everyone? When you have rude, indifferent, emotionally troubled, over-worked and dis-engaged employees, they will do more harm to your business and employee productivity than you can afford. Caution: A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. Who is to blame? A lot of time, the cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect of them. Is it you or is it them that is the problem? When you fully exercise your position power, you will dramatically improve the strained relationship and drive up their personal power. Respect comes from knowing the person and this session is how to find out what matters, drives and engages them. When you have a language of caring, you create respect. This session is how to change the viewing of this person and their behavior to move them to be solution orientated. Respect drives up trust, engagement and creativity.
At the conclusion of the webinar,
There will be 4 self-tests/assessments that are guaranteed to improve:-
• Engagement
• Loyalty
• Retention
• Empowerment
• Leadership skills
• Coaching abilities.
The presenter also offers a number of complimentary resources that are perfect for those in health care, as well as serious recommend readings and action steps.

Bruce Lee is an international event speaker, who brings practical business leadership, training and management experience gained from a great cross section of industries: